select one of the 12 FAQs from the list below How do I get a password? How do I get a user name? How do I log in? How do I login if the Comply Serve website goes down? I’ve lost my password? Is there a time out on a session? Logging in Using Citrix Logging in using Java What happens if I lose my internet connection? What is the guaranteed up time? Where is my project data stored? Who is your hosting partner?

What is the guaranteed up time?

Our standard SLA guarantee is that when not undergoing scheduled maintenance, the Comply Serve Delivery Network Infrastructure will be available 99.99% of the time in each month.

In August 2007 Complyserve announced that over a 15 month period (10,950 hrs of operation) it only lost 4.5 hours of service.

This equates to 99.96% of available uptime over the 15 month period. 

Industry standard SLA is 99.9% uptime over 12 months, this = 8.76 lost hours!

Complyserve has lost 4.5 hours over 15 months so Complyserve out performs Industry Standard!

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