select one of the 12 FAQs from the list below How do I get a password? How do I get a user name? How do I log in? How do I login if the Comply Serve website goes down? I’ve lost my password? Is there a time out on a session? Logging in Using Citrix Logging in using Java What happens if I lose my internet connection? What is the guaranteed up time? Where is my project data stored? Who is your hosting partner?

Logging in Using Citrix

We host DOORS in a Citrix Environment. To be able to access the applications in the Citrix environment you either need a Citrix or Java Client. If you don't have either you will be informed by a message in the 'Message Centre window' when logged in.
To obtain the correct Citrix client follow the install link also displayed in the message centre window

Note: Your IT may be managed externally or by an inhouse team. Make sure you have the neccessary rights on your machine and network to perform this install.

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