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News item:
Comply Serve attend SIIA On Demand 2008 Conference in Amsterdam
Extracted summary content: Comply Serve Joins Other Leaders from Saugatuck Technology, the Bunker, NTRglobal and Oracle to Discuss SaaS Security at SIIA on Demand Europe 2008 “Today’s stricter regulatory environments are driving the market for solutions that help IT manage risk, satisfy compliance mandates and meet government initiatives. William S. McNee, president and CEO of Saugatuck Technology, Inc., a strategy consulting, subscription research and advisory firm, moderated the discussion on security and...
Link:
http://www.complyserve.com/news.cfm?nid=671
News item:
Comply Serve Newsletter #3 Winter 2008
Extracted summary content: · London Overground "New Train Set" Advert; Anyone travelling on the London Underground network will start to become aware of a new advert that is starting to appear in carriages highlighting and promoting London Overground. Events · CSAC 08; After the great success of the Comply Serve Annual Conference 2007 (CSAC 07) we will be running CSAC 08 towards the end of the year. ·&...
Link:
http://www.complyserve.com/news.cfm?nid=590
News item:
Comply Serve opens Cambridge Development Office
Extracted summary content: Comply Serve Opens Cambridge Development OfficeUnited Kingdom, 3rd February, 2008 - Comply Serve starts the new year by expanding. "With a great 2007 behind us, we start 2008 with some very exciting news", remarked Chris Rolison CEO Comply Serve Ltd. "Our business is growing and to ensure we meet growing customer demand we have opened a dedicated development centre in Cambridge, UK. Van is leading a growing teamexperienced in Agile development methods, Java/...
Link:
http://www.complyserve.com/news.cfm?nid=576
News item:
First Comply Serve Annual Conference is a great success
Extracted summary content: First Comply Serve Annual Conference is a great successOn December 12th 2007, Comply Serve held its first Annual Conference. The aim of CSAC 07 was to focuson end-user perspectives of compliance and assurance in complex projects and associated supply chain organisations – the challenges faced - and solutions for their resolution. There were some very good suggestions for CSAC 08 and alldelegate feedback was collated, with the bestideasbeing taken&...
Link:
http://www.complyserve.com/news.cfm?nid=556
News item:
Merry Christmas! from the Comply Serve Team
Extracted summary content: Merry Christmas & Happy New Year! All the team at Comply Serve would like to wish all our customers, partners, suppliers and colleagues a very merry Christmas and all the best for 2008 and the year ahead. Comply Serve Xmas greeting December 2007 comply serve,comply serve ltd,saas,merry christmas,merry xmas,happy new year,2008,software as a service,compliance,assurance,major projects
Link:
http://www.complyserve.com/news.cfm?nid=555
News item:
Comply Serve joins The Major Projects Association
Extracted summary content: Comply Serve joins the Major Projects Association (MPA)The Major Projects Association provides a forum for organisations concerned with large complex projects to share knowledge and experience. The vision of the MPA is the development and adoption of improved practice in initiating and implementing major projects and benefits the promoters of major projects by delivering better value for their investments and benefits the businesses which contribute to the delivery of major projects by ...
Link:
http://www.complyserve.com/news.cfm?nid=538
News item:
Comply Serve Newsletter #2 Autumn 2007
Extracted summary content: Comply Serve Quarterly Newsletter - Autumn 2007 This is a quarterly publication that aims to bring you up to speed with Comply Serve company developments, products, people, services, customers, news, case studies and events that we feel should be of benefit to the Comply Serve community. Download the attached PDF file for full coverage. For more information contact: Tel: +44 (0) 121 452 5042 Email: info@complyserve.com The Comply Serve Newsletter is a quarterly publication that aims to ...
Link:
http://www.complyserve.com/news.cfm?nid=537
News item:
Comply Serve becomes a member of the SIIA
Extracted summary content: The Software & Information Industry Association is the principal trade association for the software and digital content industry. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to the leading companies that are setting the pace for the digital age.Comply Serve Ltd has become a member of the The Software Division of the SIIA, a division that provides a forum for companies developing the ...
Link:
http://www.complyserve.com/news.cfm?nid=531
News item:
Comply Serve Announces Release of ComplyPro 2
Extracted summary content: Comply Serve Announces Release of ComplyPro 2 ComplyPro 2 is the latest release of Comply Serve’s project Compliance & Assurance solution for large-scale engineering projects in the rail, transport, civil engineering and utilities markets United Kingdom 14th November 2007 Comply Serve Ltd is a UK based software company delivering compliance and assurance solutions to complex, high value projects in regulated industries ranging from transport and construction to pharmaceutical ...
Link:
http://www.complyserve.com/news.cfm?nid=530
News item:
McKinsey report shows how SaaS is changing the software industry
Extracted summary content: McKinsey Quarterly Report - Delivering Software as a ServiceComply Serve Ltd monitors many of the analyst and technology firms that comment on the current trends driving the major changes in the software market. Among the most respected, is McKinsey, who recently published a report on how Software as a Service (SaaS) is lowering the Total Cost of Ownership (TCO) over traditional, on premise, software delivery models. The report and subsequent analysis aligns well with research ...
Link:
http://www.complyserve.com/news.cfm?nid=487
News item:
Comply Serve to attend Telelogic UGC, 19-21 November 2007
Extracted summary content: UKTo all our clients, colleagues andassociated Telelogic partners and customers, we are very pleased to announce that Comply Serve Ltd will be attending theTelelogic UGC in November at the Celtic Manor, Newport South Wales. Follow this link for more information.As a Telelogic Partner its going to be a greatthree days and Comply Serve will have the opportunity meet delegates andshowcaseits Software as a Service (SaaS) project compliance ...
Link:
http://www.complyserve.com/news.cfm?nid=486
News item:
Comply Serve & Midven Birmingham Post Article
Extracted summary content: Midven backs firm which can stop expensive over-runs Original article byJohn Cranage 25th September 2007 - Birmingham-based venture capital specialist Midven has invested an undisclosed sum in a leading software company that aims to prevent expensive over-runs on projects such as the new Wembley Stadium. Comply Serve provides compliance programs for complex capital projects in highlyregulated industries. Based at Edgbaston, Comply Serve is a spin-out from Swedish company ...
Link:
http://www.complyserve.com/news.cfm?nid=485
News item:
Comply Serve announces Adrian Lyons CBE, FCILT & Dr Pete Waterman OBE to be guest speakers at its Annual Conference
Extracted summary content: Comply Serve announces Adrian Lyons CBE, FCILT & Dr Pete Waterman OBE to be guest speakers at its Annual Conference Comply Serve is very pleased to confirm that Adrian Lyons CBE, FCILT will provide the key note address and Dr Pete Waterman OBE will attend as the after dinner guest speaker. The evening social programme will serve as a great networking event and we hope you have a great time. Read more about theComply Serve Annual Conference >> Comply Serve announces Adrian ...
Link:
http://www.complyserve.com/news.cfm?nid=473
News item:
Comply Serve is joined by Neil Sutcliffe, Non-Executive Director Strategic Business Development
Extracted summary content: Comply Serve is joined by Neil Sutcliffe, Non-Executive Director Strategic Business Development Comply Serve Ltd is joined by Neil Sutcliffe as Non-Executive Director Strategic Business Development. Neil also serves as a Non Executive Director for i-nexus, a provider of Strategy Execution and Performance Management Software. Neil brings a wealth of business and industry knowledge to our business that will help compliment our customer facing sales and business development operations".
Link:
http://www.complyserve.com/news.cfm?nid=472
News item:
Comply Serve Newsletter #1 - Summer 2007
Extracted summary content: Comply Serve News Letter #1 - Summer 2007 This news letter is a quarterly publication that aims to rapidly bring you up to speed with Comply Serve company developments, products, people, services, customers, news, case studies and events that we feel should be of benefit to the Comply Serve community. Meet the Comply Serve Technical Advisory Team Meet the Comply Serve non-Exec Team Meet the Comply Serve Management Team This news letter is a quarterly publication that aims to ...
Link:
http://www.complyserve.com/news.cfm?nid=446
News item:
Comply Serve Ltd Secures First Round Funding to Drive Expansion
Extracted summary content: Comply Serve Ltd Secures First Round Funding to Drive Expansion Midven provide first round venture capital funding to drive the company’s growth strategy United Kingdom - July 5th 2007 Comply Serve is a leading software company providing unique compliance solutions for complex, capital projects in highly regulated industries ranging from transport and construction to pharmaceutical and utilities. The first round funding from Midven Limited comes from the Advantage Growth Fund which was...
Link:
http://www.complyserve.com/news.cfm?nid=403
News item:
Cargo-D Chooses Comply Serve to Provide a Hosted Compliance & Audit Solution
Extracted summary content: Cargo-D Chooses Comply Serve to Provide a Hosted Compliance & Audit Solution United Kingdom – 12th July 2007 Comply Serve is a leading software company providing unique compliance solutions for complex, capital projects in highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Cargo-D outsources it’s fleet maintenance, fleet management, traction requirements and hauliers and needed a compliance solution to prove compliance against...
Link:
http://www.complyserve.com/news.cfm?nid=402
News item:
Rackspace works with Comply Serve to host their project compliance solutions
Extracted summary content: Rackspace works with Comply Serve to host their project compliance solutionsSecure delivery of Comply Serve’s solution crucial to some of the UK’s major transport projects Rackspace® Managed Hosting, the UK’s most recommended hosting provider, has won a contract to host Comply Serve’s project compliance solutions. " Rackspace® Managed Hosting, the UK’s most recommended hosting provider, has won a contract to host Comply Serve’s project compliance ...
Link:
http://www.complyserve.com/news.cfm?nid=390
News item:
Telelogic & Comply Serve Sign Five Year Partnership Agreement
Extracted summary content: Telelogic & Comply Serve Sign Five Year Partnership Agreement United Kingdom – 25th June 2007 Comply Serve Ltd today announced that it has entered into a five year partnership agreement with Telelogic AB concerning the supply of the Telelogic requirements management software product DOORS® for Comply Serve’s suit of tools. Comply Serve Ltd today announced that it has entered into a five year partnership agreement with Telelogic AB concerning the supply of theTelelogic ...
Link:
http://www.complyserve.com/news.cfm?nid=389
News item:
Comply Serve Ltd delivers Comply Pro to the £363m East London Line Project
Extracted summary content: Comply Serve Ltd has been chosen by the Balfour Beatty-Carillion Joint Venture (BB-C JV) to provide an end-to-end compliance solution for Transport for London’s (TfL) East London Line Project. Comply Serve Ltd delivers Comply Pro to the £363m East London Line Project
Link:
http://www.complyserve.com/news.cfm?nid=372
News item:
Comply Serve Ltd publishes Crossrail Case Study
Extracted summary content: Comply Serve Ltd publishes Crossrail Case Study Following the recent announcement of Comply Serve’s work to develop a programme wide compliance capability for the entire Crossrail Project, Comply Serve is very happy to announce that a case study outlining the work in more detail is now available to download in the case studies channel. About Comply Serve Comply Serve Limited (http://www.complyserve.com/) is a Software as a Service (SaaS) company providing unique web-based project ...
Link:
http://www.complyserve.com/news.cfm?nid=279
News item:
Comply Serve Ltd delivers end-to-end Project Compliance Solution for Crossrail
Extracted summary content: Comply Serve Ltd delivers end-to-end Project Compliance Solution for Crossrail Comply Serve Ltd is a world leading software company providing compliance solutions for complex, high value projects in highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Comply Serve solutions enable projects, often for the first time, to manage complex project compliance needs throughout the project supply chain, delivering significant time, quality and financial...
Link:
http://www.complyserve.com/news.cfm?nid=278
News item:
A major London rail engineering project selects Comply Serve managed services for programme compliance
Extracted summary content: A major London rail engineering project selects Comply Serve managed services for programme compliance Comply Serve will develop a programme-wide compliance capability that will ultimately link the programme’s high level specification to all aspects of the programme delivery including standards, legislation and legal entities – ensuring that the programme is fully compliant. A spokesman for the programme said, "We chose Comply Serve because they were the only company able to...
Link:
http://www.complyserve.com/news.cfm?nid=276
News item:
Comply Serve Ltd is launched!
Extracted summary content: About Comply Serve Comply Serve Limited (http://www.complyserve.com/) is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Comply Serve solutions enable projects, often for the first time, to manage complex project compliance needs throughout the project supply chain, delivering significant time, quality and financial ...
Link:
http://www.complyserve.com/news.cfm?nid=275
News item:
Comply Serve and Integrate Systems Engineering Ltd form working partnership
Extracted summary content: Comply Serve and Integrate Systems Engineering Ltd form working partnership As part of its strategy to tap into market leading skills and resources, Comply Serve has formed a working partnership with Integrate Systems Engineering Ltd. Integrate provides professional services to clients in the transport, defence and aerospace sectors. About Comply Serve Comply Serve Limited (http://www.complyserve.com/) is a Software as a Service (SaaS) company providing unique web-based project compliance ...
Link:
http://www.complyserve.com/news.cfm?nid=274
News item:
Comply Serve signs agreement with Rackspace Ltd
Extracted summary content: Comply Serve signs agreement with Rackspace Ltd As part of Comply Serve’s strategy to offer leading edge compliance solutions over the Internet, it has chosen Rackspace Ltd as its hosting partner. About Comply Serve Comply Serve Limited (http://www.complyserve.com/) is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Comply Serve ...
Link:
http://www.complyserve.com/news.cfm?nid=273
News item:
Comply Serve creates a Technical Advisory Panel
Extracted summary content: Comply Serve creates a Technical Advisory Panel As part of its strategy to develop compliance solutions for a range of market segments, Comply Serve has assembled a world leading Technical Advisory Panel. " About Comply Serve ComplyServe Limited (http://www.complyserve.com/)is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to pharmaceutical and utilities. ...
Link:
http://www.complyserve.com/news.cfm?nid=272
News item:
Comply Serve is joined by Fursey Duggan, Non-Executive Director Pharma & Life Sciences
Extracted summary content: Comply Serve is joined by Fursey Duggan, Non-Executive Director Pharma & Life Sciences Fursey Duggan is a regulatory compliance consultant to the life-sciences industries. About Comply Serve Comply Serve Limited (http://www.complyserve.com/)is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Comply Serve solutions enable projects, ...
Link:
http://www.complyserve.com/news.cfm?nid=271
News item:
Nick Bradshaw joins Comply Serve as Sales & Marketing Director
Extracted summary content: Nick Bradshaw joins Comply Serve as Sales & Marketing Director Nick has a 12 year track record in the management, marketing and sale of complex technology and has operated in a range of markets including Telecoms, Defence, Aerospace, Transport & Central Government. " About Comply Serve Comply Serve Limited (http://www.complyserve.com/)is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging ...
Link:
http://www.complyserve.com/news.cfm?nid=270
News item:
Comply Serve is joined by A O Van Emmenis to serve as Chief Technology Officer
Extracted summary content: Comply Serve is joined by A O Van Emmenis to serve as Chief Technology Officer Van has worked in the software industry for more than 20 years - starting in the CAD/CAM software industry and recently as an IT consultant working with financial organizations in the City of London. " About Comply Serve Comply Serve Limited (http://www.complyserve.com/)is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ...
Link:
http://www.complyserve.com/news.cfm?nid=269
News item:
Comply Serve’s Technical Advisory Panel is joined by Dr David Selby
Extracted summary content: Comply Serve’s Technical Advisory Panel is joined by Dr David Selby David Selby, BSc, PhD, has spent all his working life in the pharmaceutical industry, mostly in roles requiring knowledge of GMP and the regulatory environment. About Comply Serve Comply Serve Limited (http://www.complyserve.com/)is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to ...
Link:
http://www.complyserve.com/news.cfm?nid=268
News item:
A second, major UK rail project selects Comply Serve for programme compliance
Extracted summary content: A second, major UK rail project selects Comply Serve for programme compliance A second, multi-million pound rail project will see the use of Comply Serve’s software solutions for programme compliance. About Comply Serve Comply Serve Limited (www.complyserve.com) is a Software as a Service (SaaS) company providing unique web-based project compliance solutions for highly regulated industries ranging from transport and construction to pharmaceutical and utilities. Comply Serve solutions ...
Link:
http://www.complyserve.com/news.cfm?nid=267
Support FAQ:
How can I change my password?
Extracted summary content: How can I change my password? To change your password simply email helpDesk@complyserve.com asking for a password reset. Your password will be changed and when you log in using this new password the system will ask you to change it to a new password of your choice.New passwords must be original - You cannot reuse an old password.Passwords must be a minimum of 6 chanracters long.
Link:
http://www.complyserve.com/support_faqs.cfm?faqid=66
Accessing Comply Serve Products FAQ:
I’ve lost my password?
Extracted summary content: I’ve lost my password? If you have lost your passwordplease contact our support desk in order to have it reset. lost,password
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=65
Comply Pro FAQs FAQ:
Can I see a Comply Pro Demo?
Extracted summary content: Can I see a Comply Pro Demo? To have a Comply Pro demonstrationplease contact us via the Contact us page on our website. Demo,Demonstration
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=64
Hosted DOORS FAQs FAQ:
Do I need a DOORS user name and password?
Extracted summary content: Access tohosted DOORS is configured using ’SystemUser Names’. When we create a new user on the system, the credentials are also duplicated into the DOORS databasewhich is set to use the system user names.Thismeans that users only have toenter user names and passwords once to log into the Citrix environment. Do I need a DOORS user name and password?
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=63
Compliance Solutions FAQ:
What is AIMS or Automated Information Management System?
Extracted summary content: What is AIMS or Automated Information Management System? Theassembly ofthe solution in terms of our hardwareand Citrix softwareenabling Hosted DOORS,withComply Pro or ValidationManager,means we can ensurethe system to effectively and competantlyaccomplish specific information handling operations in terms of communication, computation, dissemination, processing and storage of information. What is AIMS or ...
Link:
http://www.complyserve.com/faqs_compliance_solutions.cfm?faqid=62
Compliance Solutions FAQ:
What is Interface Management?
Extracted summary content: What is Interface Management? The Hosted DOORS and Comply Pro or Validation manager solutions provide effective interface management in that:- It ensures interface definition- It ensures the management and compliance of the elements that compose the system- Itensures themanagement andcompliance with other systems with which the system, or system elements must interoperate. What is Interface Management?
Link:
http://www.complyserve.com/faqs_compliance_solutions.cfm?faqid=61
Hosted DOORS FAQs FAQ:
What can hosted DOORS be used for?
Extracted summary content: What can hosted DOORS be used for? Other than the benefit of being able to provide the full functionality of DOORS over the internet; Hosted DOORS can be used for:- Joining up the supply chain- Perform Stakeholder analysis- Interface Managment What can hosted DOORS be used for? Doors,doors
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=60
Comply Serve Training Materials FAQ:
What Training do you provide for Comply Pro?
Extracted summary content: Comply Pro is an easy to use intuitive interface to hosted DOORS.Once logged into our system you willhave access to the ’resources tab’which containsthe on demand User Interface Guides. Our aim is to provide simple, quick,on demand training to anyone who’s using theComply Pro interface.The User Interface guides are designed toget users up and running with minimal trainingin no longer than 20 minutes. The guidescan be ...
Link:
http://www.complyserve.com/faqs_training_materials.cfm?faqid=59
Comply Pro FAQs FAQ:
Comply Pro is Web based; are data transactions secure?
Extracted summary content: Comply Pro is Web based; are data transactions secure? Comply Serveemploy aHTTPS secure socket layer protocol which is used for online banking. It encrypts any databeing sent over the internet.
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=58
Comply Pro FAQs FAQ:
How do I ensure Comply Pro is accessed by those who have authority to do so?
Extracted summary content: How do I ensure Comply Pro is accessed by those who have authority to do so? Comply Pro user access permissions are governed and controlled by the underlying DOORS data base which supports role based accessThose who do not have a user name and password will not only be unable to gain access to the Comply Serve hosted environment but also unable to gain access to your data and specific database using hosted DOORS or Comply ProThose who do have a user name and password can also have their ...
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=57
Comply Pro FAQs FAQ:
What are the prerequisites to using Comply Pro?
Extracted summary content: Whether Comply Pro is beingtakenonby aproject or as an enterprise wide solution there are several pre requisites needed:1)Hosted DOORS Databasepopulated with Data2) DOORS Data configuredand mapped to Comply Pro user interface3) Either CitrixWeb or Javaclient installed on the client machine (ensure the IT management team allow the Citrix application through the network firewall)4) A browser (Internet Explorer or Mozilla FireFox)5) User Name...
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=56
Comply Pro FAQs FAQ:
Can I use Comply Pro offline as a client on my local machine?
Extracted summary content: Can I use Comply Pro offline as a client on my local machine? Comply Pro cannot be used offline on a client machine,and can only be used by accessing the Comply Serve hosted environment.If you need to work offline you can export to . csv, or other editable format, the’real time’ traceability and positionof project is lost to the client or anyone else analysing the development progress of the project.
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=55
Comply Pro FAQs FAQ:
How long does it take to use Comply Pro?
Extracted summary content: How long does it take to use Comply Pro? Once any user has a User name and Password to login to the Comply Serve hosted environment they will have access to the ’Resources tab’ which provides and array of online, on demanduser interfaceguides that can be viewed whilst taking a short tea break! These guides are designed to be lightweight and intuitive enough to enable a user to start using Comply Pro immidiately.
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=54
Comply Pro FAQs FAQ:
How easy is Comply Pro to Deploy?
Extracted summary content: All you need a browserand a Citrix or Java client, both of which are very quick and simple to install.Providing theres ahosted DOORS database configured with Comply Pro for your project/organisation;your subcontractors, suppliers or even in house users that have a user name and password can log into Comply Pro over the internet and start working on the projects requirement compliance and assurance statements immidiately.The Comply Prosolution provides the ...
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=53
Accessing Comply Serve Products FAQ:
Logging in using Java
Extracted summary content: Logging in using Java If you’re having problems logging in using the Citrix client you can also use a Java client. Go to client preferences and select ’Java Client’. Please note that you need the Java Virtual Machine (JVM) to run the Java client.
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=52
Accessing Comply Serve Products FAQ:
Logging in Using Citrix
Extracted summary content: Logging in Using Citrix We host DOORS in a Citrix Environment. To be able to access theapplications in the Citrixenvironment you either need a Citrix or Java Client. If you don’t have either you will be informed by a message in the ’Message Centre window’ when logged in.
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=51
Accessing Comply Serve Products FAQ:
How do I login if the Comply Serve website goes down?
Extracted summary content: How do I login if the Comply Serve website goes down? As a general rule, the Comply Serve website serves as the main login page for all our users as it contains a range of helpful resources such as FAQs, training materials, news, company and product information. If, at any time, the website is not available, clients can still access their product, data and service via the following URL: https://login.complyserve.com This will take you direct to the login page in the event that the home page ...
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=50
Data Security FAQ:
When is our data backed up?
Extracted summary content: When is our data backed up? Our clients data is backed up at 3am every day.
Link:
http://www.complyserve.com/faqs_data_security.cfm?faqid=49
Accessing Comply Serve Products FAQ:
Is there a time out on a session?
Extracted summary content: Is there a time out on a session? The sessions timeout after 2 hours of inactivity Is there a time out on a session?
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=48
Accessing Comply Serve Products FAQ:
How do I get a password?
Extracted summary content: How do I get a password? Passwords are issued automatically when a new user is created on the system. When a user first logs into the Comply Serve service they will be forced to create a password of their own choice.If you happen to lose your password for the system please contact our IT support desk via the contact support pageor call:Support line one: +44 1455 286415 Support line two: +44 7824 486177 Support hours are: 08:30 GMT to 17:30 GMT How do I get a password?
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=47
Hosted DOORS FAQs FAQ:
Can we still use the DOORS external links functionality in Hosted DOORS?
Extracted summary content: Can we still use the DOORS external links functionality in Hosted DOORS? Hosted DOORS still supports the external linking functionality. Can link to internal DMS which might include internal standards, old standards, project diagrams etc Can link to websites Can we still use the DOORS external links functionality in Hosted DOORS?
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=46
Hosted DOORS FAQs FAQ:
How does multi user editing work in Hosted DOORS?
Extracted summary content: How does multi user editing work in Hosted DOORS? DOORS behaves as you’d expect it to if it were on your own internal network. The user who try’s to open the already open module in exclusive edit mode will be informed of the lock and be offered to Cancel or open in ’Read only’.
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=45
Hosted DOORS FAQs FAQ:
Can we control the users who we want to access our Document Management Systems?
Extracted summary content: Can we control the users who we want to access our Document Management Systems? DOORS 8.1 supports external linking.External linking enables users to link:- Other DOORS databases (Project, Folder, Module, Baseline or Object)- Document Management Systems- Websites- To DOORS (Project, Folder, Module, Baseline or Object) from external applications using DOORS URLsThe process of auser selecting to follow a DOORSexternal linkinto a clients internal DMS,will not circumvent ...
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=44
Hosting Service and Performance FAQ:
When do hosting servers get maintained and updated?
Extracted summary content: When do hosting servers get maintained and updated? The maintenanceis usually done when the least amount of users are likely to be on the system, i.e. weekends and evenings.You will be advised in good timewhen maintenance is due to be carried out giving our clients the opportunity to communicate this to possible users in these times.This process is documented in detail in your SLA. (Service Level Agreement) When do hosting servers get maintained and updated?
Link:
http://www.complyserve.com/faqs_hosting_serv_perfrm.cfm?faqid=43
Hosting Service and Performance FAQ:
Is there a guaranteed up time for the database and server/s?
Extracted summary content: Is there a guaranteed up time for the database and server/s? There is an guaranteed up time of 99.99%. (Service Level Agreement) Is there a guaranteed up time for the database and server/s?
Link:
http://www.complyserve.com/faqs_hosting_serv_perfrm.cfm?faqid=42
Hosting Service and Performance FAQ:
If I lose my internet connection will I lose my unsaved data?
Extracted summary content: If I lose my internet connection will I lose my unsaved data? Logging back in through ’client log in’ tab, citrix re-opens your session. The session will appear as it did when you lost connection.
Link:
http://www.complyserve.com/faqs_hosting_serv_perfrm.cfm?faqid=41
Hosting Service and Performance FAQ:
Is DOORS or Citrix performance significantly affected by the number of users logging in?
Extracted summary content: Is DOORS or Citrix performance significantly affected by the number of users logging in? Citrix is designed for application sharing. Using Citrix is similar to using the application as if it we’re on your local machine.
Link:
http://www.complyserve.com/faqs_hosting_serv_perfrm.cfm?faqid=40
Comply Pro FAQs FAQ:
Why use Comply Pro for large supply chain projects?
Extracted summary content: As theComply Pro interface sits over the top of hosted DOORS thisenables suppliers and subcontractors to’log in’ over the net and view the requirements in context and removes the need to exportthe data into spreadsheets or word processorsforthe subcontractors. The traditional process for document ’round trip’or ’data break,’ as I like to call it,goes like this: 1) Client exports data ...
Link:
http://www.complyserve.com/faqs_comply_pro.cfm?faqid=39
Hosted DOORS FAQs FAQ:
How do I control access and group access to data in hosted DOORS?
Extracted summary content: How do I control access and group access to data in hosted DOORS? The DOORS database user access rights still apply in Hosted DOORS. Please see section on controlling access rights in the DOORS Administrator User guide.Typically only a few DOORS Administrators and Comply Serve users should have the capability to control access rights to data.The nominated DOORS Administrators have enough database control to define specific groupsto allow the management and development of client and ...
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=38
Hosted DOORS FAQs FAQ:
Are there built in templates for reports in DOORS?
Extracted summary content: Are there built in templates for reports in DOORS? The DOORS report feature works by associating a selected view and page setup with the module for printing purposes it’s not a ’report template’ as such.You can manually create module templates which could be the basis for a standard report. DOORS has built in templates which are primarily used for creating new modules to help maintain consistency, which encourages people to use a standard structure and headings.
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=37
Hosted DOORS FAQs FAQ:
How do I import data into hosted DOORS?
Extracted summary content: How do I import data into hosted DOORS? Once logged into Hosted DOORS, you can browse to your local C: drive which will be listed as ’C:$’, this gives our service users the ability to import Word, Excel and other supported DOORS formats from their local drive. (The ability to browse to local C: can be controlled, and the letter of the drive may vary dependant on local policy) How do I import data into hosted DOORS?
Link:
http://www.complyserve.com/faqs_hosted_doors.cfm?faqid=36
Setup Installation and Configuration FAQ:
What is the implementation time for a new project or enterprise subscription?
Extracted summary content: What is the implementation time for a new project or enterprise subscription? We cannot give a specific time frame on implementation as all subscriptions differ in complexitySome of the factors to take into account are: Is there an organisational or project based, pre defined data model in use? What is the implementation time for a new project or enterprise subscription?
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=35
Setup Installation and Configuration FAQ:
How can we import existing documents to Hosted subscriptions?
Extracted summary content: How can we import existing documents to Hosted subscriptions? In all our applications our clients have the ability to import existing documents.Please see specific product FAQ on importing data. How can we import existing documents to Hosted subscriptions?
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=34
Setup Installation and Configuration FAQ:
Can we upload existing DOORS data to Comply Serve hosted servers?
Extracted summary content: Can we upload existing DOORS data to Comply Serve hosted servers? We simply copy your data into our hosted environment. Transfer methods include but are not limited to: CD Email Direct upload DOORS, .
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=33
Setup Installation and Configuration FAQ:
Will Comply Serve assist us in creating and configuring our database?
Extracted summary content: Will Comply Serve assist us in creating and configuring our database? If you do not have any experienced DOORS users Comply Serve will guide you through a configuration process to set upyour database and data structure for use with Comply Pro orValidation Manager. , Setting up, configuration,
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=32
Setup Installation and Configuration FAQ:
Who configures my underlying DOORS database?
Extracted summary content: Who configures my underlying DOORS database? There should be at least two appointed DOORS Admin users in the client’s user community that have the neccessary DOORS training and access to set up and manage the DOORS Database. If you do not have any experienced DOORS Admin users Comply Serve willguideyou through a set up of your database and data structurefor use with subscription to Comply Pro, Validation Manager or vanillaDOORS.
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=31
Setup Installation and Configuration FAQ:
Using Comply Serves Hosted services for the first time
Extracted summary content: Using Comply Serves Hosted services for the first time You will be required to provide a list of usernames, email and other contact details to Comply Serve. These will be used to set up system users on the serverthat DOORS sits on in our secure hostedenvironmentThe system user name is used by Citrix and LDAP. Login credentials only need to be entered once.Once you have recieved confirmation on completion of the setup, you will be able to go to the Comply Serve website http://...
Link:
http://www.complyserve.com/faqs_setup_inst_config.cfm?faqid=30
Accessing Comply Serve Products FAQ:
What happens if I lose my internet connection?
Extracted summary content: What happens if I lose my internet connection? This will drop the Citrix connection but not your DOORS Session. Once logged back in to Citrix you can resume your DOORS Session.
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=28
Support FAQ:
What are the turn around times on support cases?
Extracted summary content: Our standard turn around times assigned to support cases are shown below: Priority Response Time Update Time Temporary Fix / Workaround Time Permanent Fix Priority 1 Immediate 4 Hours 2 Days 25 Days Priority 2 Immediate 4 Hours 5 Days Next Release or Service Pack Priority 3 Within 2 Hours 1 Day 20 Days Next Release* Priority 4 Within 1 Working Day 2 Days N/A Next Release* * Next Release means that a permanent solution for a defect may be available in the next release.
Link:
http://www.complyserve.com/support_faqs.cfm?faqid=26
Support FAQ:
What are the priorities you assign to support calls?
Extracted summary content: Our standard priorities assigned to support cases are shown below: Priority Criteria Priority 1- Critical(major business impact) No access available to the Software Application OR fault in the Software Application that impacts all licensed users and prevents them working within their defined processes Priority 2- High(significant business impact) No access available to some Software Applications (but not all) OR there is a fault within one or more Software Applications...
Link:
http://www.complyserve.com/support_faqs.cfm?faqid=25
Support FAQ:
How do we access support?
Extracted summary content: How do we access support? Comply Serve have a dedicated support function based in the UK to help clients with technical issues. and can be accessed in one of several ways: Via our website www.complyserve.com/support.cfm Support line one: +44121 452 5042Support line two: +44 7733 161 915Support hours are: 08:30 GMT to 17:30 GMT Or complete the support request form >> How do we access support?
Link:
http://www.complyserve.com/support_faqs.cfm?faqid=24
Support FAQ:
What are your normal support hours?
Extracted summary content: What are your normal support hours? Support hours are: 08:30 GMT to 17:30 GMT What are your normal support hours?
Link:
http://www.complyserve.com/support_faqs.cfm?faqid=23
Data Security FAQ:
How secure is your service?
Extracted summary content: How secure is your service? Access to the service is through our https, secure socket layer portal, please see Wikipedia definition on HTTPS - http://en.wikipedia.org/wiki/HTTPS In addition we have total firewall protection into our server farm.
Link:
http://www.complyserve.com/faqs_data_security.cfm?faqid=22
Data Security FAQ:
How secure is my data?
Extracted summary content: As part of our managed service, we ensure that our servers automatically download and install all the latest security patches.Your project data is stored in a unique, insulated environment by our hosting partner ’The Bunker’ http://www.thebunker.net/ Only Comply Serve and registeredusers can access to your database. Click the followingWikipedia link for definition of HTTPS- http://en.wikipedia.org/wiki/HTTPSOur relationship withThe Bunker ...
Link:
http://www.complyserve.com/faqs_data_security.cfm?faqid=21
Accessing Comply Serve Products FAQ:
What is the guaranteed up time?
Extracted summary content: Our standard SLA guarantee is that when not undergoing scheduled maintenance, the Comply Serve Delivery Network Infrastructure will be available 99.99% of the time in each month.In August 2007 Complyserve announced that over a 15 month period (10,950 hrs of operation) it only lost 4.5 hours of service. Industry standard SLA is 99.9% uptime over 12 months, this = 8.76 lost hours! Complyserve has lost 4.5 hours over 15 months so Complyserve out performs Industry Standard!
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=20
Accessing Comply Serve Products FAQ:
Where is my project data stored?
Extracted summary content: Project data is stored in a unique, insulated environment by our hosting partner ’The Bunker’ http://www.thebunker.net/ Only our registered clients and Comply Serve staff can access your database. Being in partnership with The Bunker, Comply Serve can offer a standalone server environment for added piece of mind including: 3m thick walls & solid-steel doors, military electro magnetic pulse protection ’Tempest’ RFI intrusion protection, 24-hour sentry, MoD guard ...
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=19
Accessing Comply Serve Products FAQ:
Who is your hosting partner?
Extracted summary content: http://www.thebunker.net/ The Bunker’s secondary data centre in Newbury is an ex US Air Force base situated on Greenham Common. Like the primary data centre in Kent, it was also built as a nuclear command and control centre and possesses a similar level of physical security.The Newbury site is a purpose built fortress. It guards your systems and data from every potential threat that can compromise the availability of your business critical applications.
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=18
Accessing Comply Serve Products FAQ:
How do I get a user name?
Extracted summary content: How do I get a user name? User names arecreated and managed by Comply Serve from details receivedviaour clients. If you wish to be created as a user onthe Comply Serve service’s, please contact your client administrator.User namescan be configured to expire in accordance to any security processes and guidelines they may wish us to follow.If you have lost your user name and passowrd you need to contact our support desk in order to have it reset.
Link:
http://www.complyserve.com/faqs_accessing_products.cfm?faqid=17
Software as a Service FAQ:
What’s the main benefits of SaaS?
Extracted summary content: What’s the main benefits of SaaS? The key benefit of accessing products via SaaS is that its very cost effective. Access to products served via SaaS is nominally 365x24x7 and because it is deployed securely over the internet and is scaleable on a global basis.
Link:
http://www.complyserve.com/faqs_software_as_a_service.cfm?faqid=16
Software as a Service FAQ:
How does SaaS work from a business perspective?
Extracted summary content: How does SaaS work from a business perspective? Clients pay an annual subscription to access the products based on typical user metrics, normally x number of users or access to x number of licences. The client effectively leases the software and never ends up owning any software assets (apart from the under lying data and Intellectual Capital associated with the data they create).
Link:
http://www.complyserve.com/faqs_software_as_a_service.cfm?faqid=15
Compliance Solutions FAQ:
What other products do you offer?
Extracted summary content: Comply Serve offer:- Comply Pro (joins up the supply chain for managing and capturing Compliance and Assurance statements)- Validtion Manager(joins up, manages and capturesValidation statements against requirements from a supply chain)- Hosted DOORS (is for more advanced users, system administrators and joining up the supply chain)We DO NOT host any other Telelogic products as follows:- System Architect- Focal Point- Synergy- Tau- Fastrak What other products do you ...
Link:
http://www.complyserve.com/faqs_compliance_solutions.cfm?faqid=14
Compliance Solutions FAQ:
What is hosted DOORS?
Extracted summary content: What is hosted DOORS? Comply Serve have a product technology partnership with Telelogic AB, the supplier of DOORS. By hosting DOORS using Citrix, Comply Serve can offer access to the product for more advanced users or administrators who may need to manage information and requirements within this kind of product.
Link:
http://www.complyserve.com/faqs_compliance_solutions.cfm?faqid=13
Compliance Solutions FAQ:
What is Validation Manager?
Extracted summary content: Validation Manager is Comply Serve’s Validation solution for the pharmaceutical and Life Sciences industry. It is designed to automate, manage, track and document the entire validation lifecycle. Validation Manager is the ideal solution to improve the efficiency and enhance the quality and consistency of validation documents.
Link:
http://www.complyserve.com/faqs_compliance_solutions.cfm?faqid=12
Compliance Solutions FAQ:
What is Comply Pro?
Extracted summary content: Comply Pro is Comply Serve’s project compliance solution for the transport, civil engineering and construction markets. This solution ensures that projects are compliant with project specifications throughout the supply chain. This is particularly
